Bolt Reviews

BULT refuse to refund money that was charge by them in ten of non-authorized charges. BOLT admitted it is fraud but take no responsible for it and refusing to refund the money!

Very bad service!

Today I called a number of taxi services and found that none were able to pick me up because the journey was too far and remote. I also tried various other taxi apps, but none of them were able to display any cars in the area. Including Uber.
I tried riide which is my second favourite app if bolt has no drivers. Which brings me to the only bad thing and that is
they barely have cars available. Although I managed to get one within a maximum of 30-50 minutes of waiting in the app
So just plan ahead

But once you see a car available and it books and they accept then this is The only service that actually works reliably.
They pickup fast and had clean cars and air con. Literally perfect. The only literal problem is what I said, you have to catch a car available which can be tricky. If there’s less than 1 then yeah, I got declined a max of 1 time but my journey was 30 minutes long 13 miles away
But still got one in the end

Idk what in the world all these negative reviews are. Is this some sort of Uber competitor thing or bots? Or am I just lucky.
I’ve used bolt 3 times in 1 day and yeah it’s flawless

If you can’t get anything on bolt then try the app called RIIDE yes with 2 i
It pretty much has taxis in every area
Problem is they can be expensive although no more than normal taxis as that’s what it does, it basically has taxi ferms who signed up of riide and it’s like bolt and Uber but actual taxi companies not individuals

That’s another thing

Bolt is ridiculously cheap
I’m talking the same journey on riide or any other normal taxi would charge £30-35
Bolt charged me £15 for the same journey lol
so it’s worth the wait. JUST PLAN AHEAD
Be there an hour early if need be
I haven’t prebook anything I only used the booking in real time

I will make sure everyone I know never ever uses this service again. They overcharge by claiming there is a pending amount on your account in order to verify that you have enough funds in your account for the journey. This however does not make sense as the full amount that was charged for the journey was more than double the pending amount. Bolts crafty way of extorting money out of unsuspecting people. Well I have caught bolt out. I did the decent thing and messaged bolt. They tried to insult my intelligence by offering me £2 as some sort of goodwill gesture which I would never willingly accept but yet it was automatically applied to my account thinking that would keep me quiet. It is a matter of principle, not that I can not live without this £5 that was taken from me in such a deceitful manner. I have been a loyal customer to bolt but they will no longer have me as a customer. To Bolt, I may be a small fish in a large ocean but I will certainly make my voice heard!!

We were visiting friends in UK. Have previously used Bolt in Hungary. Experience was good.
Drivers that we shared ride with, were amazing.
The reason for 1 star is bolt is not reliable. Had to wait over an hour after a wedding event and each time driver cancelled after the arriving time was nearly reached. Money was taken out of my account 5 times and was reverted but the delay was super annoying. I also wrote to a driver that 2 x Bolt drivers had already cancelled... So please be on time. He accepted the ride and then cancelled too. It was frustrating to say the least.
Ordered Uber after and An Amazing Driver showed up... That too on time. Think my preference has changed!!!

I booked a Bolt Taxi to get to work and was given an estimated wait time of 20 mins. I waited for the bolt driver to arrive but he never did, I gave him a text and called him, he didn't reply or pick up my calls. I contacted support, it had now been 35 mins and I am already late for work, they said they couldn't do anything and the driver had cancelled. I then booked another Bolt and spent 1 hour trying to talk to the support team, they then did offer me a £10 voucher for the inconvenience, but by that time I had lost that amount at work and still had to pay for the ride there. They were also cheeky enough to charge me £4 as their driver had cancelled on me but the app was glitched and didn't inform me, this meant I had to cancel the ride and take the fine. They did however refund me for this later. Would recommend you to use Uber as they are more strict on drivers using multiple apps, as the Bolt driver explained they priorities Uber rides and then do the Bolt ones when they can at the same time.

Such a bad bad and bad service, I booked a taxi just now driver came I dropped him a text, he went to the wrong door number , then I called him he came back and started shouting so illiterate person , he shouted at my door and said I wasnt allowed to call him. My 3 year old daughter got so intimidated with his behaviour. He wasted my money and time and then cancelled the ride with the reason that he couldn’t find me.
What a pathetic service it is . !

This is nonsense, if you take me to no parking zone why don’t give me notifications that I’m going out of the parking zone .

I drove extra 15 min and cost approximately 5 euro .

Extreme bad experience

Fraudulent cab driver I had today, picked me up and told me I need to re enter the postcode as he doesn't know where he is going (that is rubbish as you can't even book a journey without giving your destination) he said where are we going then I cant see I told him the postcode which he then put in his phone so I was charged more than double as it said the driver had changed destination. Contacted bolt they said they will look into it still haven't heard back from them. I HOPE THAT DISHONEST FRAUDULENT DRIVER LOOSES HIS LICENCE VERY SOON AS IM SURE HE DOES THIS OFTEN

Deleting the app. 2nd time the driver drives off in diff direction. No more.

Steer WELL clear. They charged over 50% more once the drive was over. Driver came off motorway for a short cut, then abandoned than and drove the wrong way to add almost half an hour to my trip, and then charged me for the pleasure. AWFUL

Bolt started off great and much better than Uber but now they are awful. I had 10 taxis canceled on Saturday night and all took a pending payment from my bank totaling over £200. I am still waiting for this money to be returned by my bank for no fault of my own. Why charge the customer for the driver canceling the pickup? Surely they should charge the driver which might stop them canceling the rides!!

Bolt use to be good now they are a big disgrace they charged me 5 times and cancelled all my cabs due to no cabs available and took money each time and I have to wait 10 days to get it back one of the transactions got taken out and I didn’t take the cab bolt are scanners I’m deleting my account and not using them again. Shame on you bolt for leaving me stuck and you stolen my money I want this back your thieves and horrible people I won’t ever use bolt again

Excellent service,They give me promo and charge also less than other companies.

Driver took the longest way to still end up in traffic? And charge meeeeeee extra. Unacceptable full stop!! Luckily, i didn't have the funds for them to take. I paid the agreed amount when booking my taxi. A little bit too dodgy for me only 3 trips in

they charge more then they say they gave me a promo code to use to get money off my next ride, all of a sudden the app doesn't work... also you will pay extra if there's traffic and if the driver takes a longer route?‍♀️ don't bother.